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Help Center

What are the payment options?


  • Major Debit/Credit Cards

  • Afterpay, Klarna (pending), and Paypal 

  • Apple Pay


What is your return policy?

15-day return policy from date of delivery and hair must be in original packaging w/ tags still in place with hair unused/unprocessed. After 15-days from delivery date NO REFUND, RETURNS, OR EXCHANGES ACCEPTED; NO EXCEPTIONS. 


Return address will be provided via email once return has been requested and approved. 

Do you offer gift cards?

We can provide personalized discount codes to reflect the inquired $ amount that can be used as a gift card. Please email for more information with "Gift Card" in subject line.

Shipping and Processing?

Processing takes approximately 1-2 business days.

Shipping takes approximately 5-7 business days.

Local pickups available with selective lengths varying, please email for more information regarding local pickups in Columbus, Ohio. 

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